Cancellation policy

Version: 1.0
Effective as of: October 7, 2026

This cancellation policy applies to consumers. Business customers do not have a statutory right of cancellation under contracts concluded through the online store.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

For a sales contract involving a single item, the cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the item.

If you have ordered multiple items as part of a single order and they are delivered separately, the cancellation period begins on the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

If goods are delivered in multiple partial shipments or pieces, the cancellation period begins on the day on which you, or a third party designated by you who is not the carrier, took possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must notify us

SAATKARY CARGO
Bessemerstr. 82, 10th Floor South
12103 Berlin
Germany
Email: info@saatkary.net
Phone: +49 176 87357746

Notify us of your decision to cancel this contract by means of a clear statement, such as an email or letter.

You may use the sample withdrawal form provided below for this purpose. However, you are not required to use the form.

To comply with the cancellation period, it is sufficient for you to send the notice of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we will refund all payments we have received from you, including the cost of the least expensive standard shipping option we offer.

We will not reimburse any additional costs incurred because you chose a shipping option other than the least expensive standard shipping option we offer.

The refund will be issued immediately and no later than fourteen days from the date we receive your notice of withdrawal.

Unless otherwise expressly agreed, we will generally use the same payment method for the refund that you used for the original payment. You will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods immediately, and no later than fourteen days from the date on which you notify us of your cancellation.

The deadline is met if you ship the goods before the 14-day period expires.

Return Shipping Costs

You are responsible for the direct costs of returning the goods.

For goods that, due to their nature, cannot be returned via regular mail—in particular, shipping containers and similar bulky or heavy goods—the direct costs of return are estimated at a maximum of approximately €3,000.

For goods that cannot be shipped as parcels, the return process may require, in particular, the use of a freight forwarder, a special-purpose vehicle, or a crane truck.

Compensation for Loss of Value

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that was not necessary to assess their nature, characteristics, and functionality.

Exclusion of the Right of Withdrawal for Custom-Made Goods

In particular, the statutory right of withdrawal does not apply to contracts for goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs.

This may apply in particular to containers that have been custom-built or modified according to customer specifications, such as those with custom dimensions, cutouts, built-in components, or other custom features.

Sample cancellation form

If you wish to cancel the contract, you may use this form and submit it to us:

To:
SAATKARY CARGO
Bessemerstr. 82, 10th Floor South
12103 Berlin
Germany
Email: info@saatkary.net

I/we () hereby cancel the contract I/we () entered into for the purchase of the following goods:

Ordered on () / Received on ():

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s)
(only for written notices):

Date:

(*) Delete as appropriate.